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Case Studies

Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we've achieved with our clients and how.

Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others.

We pride ourselves on delivering major operational and financial benefits - fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK's fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • A major financial institution arrest a 9-year run of falling revenues to 30% growth in 12 months. 
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months. 
  • A major international mobile telecommunications company to realign its management and culture to meet  the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.  
  • One of the world's leading ATM manufacturing and servicing companies to  raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.


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VISION: Chile: Casos de Estudio

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Atlas Travel Agency
Falabella Pro

Descripción de la compañía

Una de las tres cadenas farmacéuticas líderes en Chile, con 30% de participación de mercado y más de 250 locales en todo el país.

Pedido a VISION

Mejorar el servicio de abastecimiento a los locales de venta, para aumentar la satisfacción y la fidelidad de clientes.

Bajar los costos de operación del Centro de Distribución y los costos de inventarios.

Reducir el uso del espacio en el Centro de Distribución con el fin de agilizar sus procesos internos y optimizar los procesos logísticos con los locales y con proveedores.

Logros y beneficios

  • Se redujo sustancialmente el costo de operación del Centro de Distribución en 6 meses de proyecto.
  • Operación centrada en la satisfacción de los clientes logró tasas récord en la puntualidad y exactitud de abastecimiento diario a los locales de ventas.
  • Indicadores de gestión en tiempo real de los procesos clave.
  • Procesos y prácticas de colaboración entre áreas y funciones de la organización.
  • Equipo de liderazgo del Centro de Distribución plenamente apropiado de la gestión impecable de sus compromisos diarios.
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Telefonica CTC Chile

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