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Case Studies

Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we've achieved with our clients and how.

Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others.

We pride ourselves on delivering major operational and financial benefits - fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK's fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • A major financial institution arrest a 9-year run of falling revenues to 30% growth in 12 months. 
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months. 
  • A major international mobile telecommunications company to realign its management and culture to meet  the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.  
  • One of the world's leading ATM manufacturing and servicing companies to  raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.


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VISION: Chile: Casos de Estudio

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Atlas Travel Agency
Falabella Pro
Telefonica CTC Chile

Descripción de la compañía

Compañía líder en crecimiento, número uno en servicio de cable e Internet en Chile, y segunda en telefonía fija.

Desafío y Pedido a VISION

Transformarse en un referente en Chile en servicio a clientes y ser reconocida en Latinoamérica como una compañía de telecomunicaciones modelo en atención a clientes.

Desarrollar e implementar un modelo para los procesos de Logística, instalación de servicios y reparación de averías, eficiente en costos y centrado en los clientes.

Logros y beneficios

Aumento sin precedentes de la satisfacción de clientes en los servicios de Instalaciones y reparaciones, siguiendo las metodologías de evaluación más exigentes de la industria.

Desarrollo de relaciones de colaboración con empresas contratistas permitiendo mejoras de productividad significativas, absorbiendo así crecimientos anuales a tasas elevadas de dos dígitos, sin incrementar los equipos de trabajo.

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