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Case Studies

Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we've achieved with our clients and how.

Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others.

We pride ourselves on delivering major operational and financial benefits - fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK's fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • A major financial institution arrest a 9-year run of falling revenues to 30% growth in 12 months. 
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months. 
  • A major international mobile telecommunications company to realign its management and culture to meet  the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.  
  • One of the world's leading ATM manufacturing and servicing companies to  raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.


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VISION: Case Studies: Financial Services

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Global Investment Bank
Intelligent Finance
Lloyds TSB Scotland

Business Integration following US Bancorp's Acquisition: speed, reliability and capture of synergies to create value

Ed Grzedzinski, the CEO of NOVA Information Systems and Vice Chairman of US Bancorp, invited VISION to join in the program management of the merger of NOVA Corporation and the Merchant Services business of US Bancorp. A successful integration would enable the combined businesses to take the number three position in the credit card processing market, serving 750,000 merchants with a processing volume in excess of US$100 billion per year. The goal was to complete the merger as quickly as possible while keeping the best practices, processes and systems from both businesses, in a way that would be transparent to customers.

VISION Program Management

VISION began with an intensive two-month Design-in-Action (DiA) project with senior leadership from NOVA and US Bancorp. The objective of the DiA was to design the new business and plan the program of work required for its implementation.

The integration of the businesses would include the consolidation of core functions including products and sales, account opening, credit operations, equipment deployment, merchant training, customer service, chargebacks, risk management, settlement, reserves management and recovery. The work also involved a major program of enhancements to technology systems and consolidation of transaction processing and accounting platforms.

The design, plan, and implementation was very effective. The integration team achieved all major operational and financial milestones on or ahead of schedule. Newly implemented processes and technology created multi-million dollar expense reductions in the first year.

VISION's Value in the Integration

Working closely with Grzedzinski's management team, VISION jointly created a program management style that embodied the critical balance of speed, control and entrepreneurship necessary to realise aggressive business goals that had been declared.

VISION consistently drew the attention of team members to the commitments of people and the structure of work rather than just focusing on tasks and plans. This produced more effective action from the program teams.

VISION also mapped out the structures and processes of the new business in a way that brought exceptional clarity, from which more streamlined processes could be put in place, eliminating wasteful activity.

Business Process Redesign: Hidden Value Recovered

During the integration VISION constantly looked for additional opportunities to uncover significant hidden value. For example, VISION mobilised a team of experts from NOVA, US Bank and its own staff to design and build a new set of processes and systems, which significantly reduced credit and fraud losses. The new risk management process added millions of dollars in profit annually.


Both the business and technology executives of the US Bancorp-NOVA team could see opportunities for enormous improvements. VISION's program management approach complemented their entrepreneurial style to realise process and systems improvements in the massive integration that did not initially appear feasible in the short time-frame. The pay-offs in financial returns were significantly beyond those expected.

Client satisfaction

"VISION has helped us manage our business integration faster and with greater ease than anyone else could have done.
I wanted VISION to leave behind its project management skills and the techniques have caught on so widely and effectively that it's as though we always worked that way. They also helped us uncover new value in our management of risk. VISION is clearly first-class among management and technology consultants."
Ed Grzedzinski, CEO, NOVA Information Systems and Vice Chairman, US Bancorp

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Pensions Unplugged


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