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Case Studies

Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we've achieved with our clients and how.

Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others.

We pride ourselves on delivering major operational and financial benefits - fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK's fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • A major financial institution arrest a 9-year run of falling revenues to 30% growth in 12 months. 
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months. 
  • A major international mobile telecommunications company to realign its management and culture to meet  the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.  
  • One of the world's leading ATM manufacturing and servicing companies to  raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.


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VISION: Case Studies: Utilites

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Business Stream
Scottish Water
Scottish Water – Diagnosis and Design


Case Study  - Scottish Water - Diagnosis and Design

Here, we will trace the history of a case study -Scottish Water, where VISION Consulting teamed up with Scottish Water's Mark Dickson and Bill Bryson to perform a Diagnosis and Design of their Leakage Process.  The project only took about three weeks.  This was a hugely demanding timescale, and we needed to field our best people.  We built up a head of steam and ambition which still drives Scottish Water, years later.

What Scottish Water asked VISION to do

  • VISION partnered with Scottish Water to develop and implement an enhanced process that allowed the repair of 80% of water leaks within 3 days, and put Scottish Water on track to achieve the targets being set by the Regulator for 2014.
  • Phase 1 (of the project and Case Study) was a rapid process diagnosis and design for the enhanced processes for repair cycle time improvements.
  • This was followed by multiple implementation phases, to help Scottish Water to roll out the process across eight regions, quickly to meet short term objectives and to continue to move towards the 2014 targets being set by the Regulator.


Please read full case study

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Voith Siemens Hydro


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