Since our beginnings in
1984, VISION has been trusted by many of the world's leading
companies to create breakthroughs and bring transformational
change. These results have been achieved by VISION bringing
original and entrepreneurial thinking to significant
business challenges.
Companies such as Paypal, Pepsi, Digicel, Ericsson, Soangroup,
IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish &
Southern Energy (SSE), RSA, Telefonica, Warner Music and many
others have worked with VISION to create new business
models and attack issues in a more
innovative way.
Delivering
transformational improvements
In the area of Customer Experience we
profitably transform the relationship between customers and
employees by designing a set of service promises that significantly
raises the value of your business, developing trust and ensuring
the customer's experience exceeds their expectations. We then work
with our clients, throughout their organisation, to ensure the
service promise is delivered consistently and profitably through
sustainable cultural and behavioural change.
In Call Centre Excellence, our VISION Learning
Teams™ offering is a proprietary and copyrighted systematic program
for transforming customers into promoters. Implementing our
Commitment-based Management methodology™, VISION Learning Teams™
utilise proprietary group learning techniques to transform the
performance of customer-facing teams. We improve your teams'
communication skills so that they make and meet commitments to your
customers that consistently deliver superior customer service.
Whether the customer facing team is service or sales focused, our
clients will attest to breakthrough results within 90
days.
In Leadership Transformation we develop bespoke
programs of group and individual coaching and training that allow
leaders to emerge more equipped to lead their organisations. Our
programs drive critical self awareness and the capacity to embrace
the responsibility for the future performance of both the
individual and business. VISION's Leadership practices gives them
the tools they need to achieve their ambitions, spot hidden
opportunities and make the transformation to delivering on the
future.
On Efficient Capital Projects (ECP), VISION's
methodology ensures that major projects are delivered faster, more
cost efficiently and with greater longer term return on investment.
To achieve this we develop a strategic plan that identifies the key
commitments and promises required from each of the project's
internal and external stakeholders. Our consultants then work with
the stakeholders to publicly take ownership of these commitments
and map and manage the consistent delivery of their promises. Our
approach breaks the project down into bite size pieces so that each
stakeholder can see and celebrate the impact of meeting their
sequential promises. The result is a project that is delivered more
efficiently and in a moral boosting manner.
We invest with our
Clients
We are so confident about the results we can deliver we are
prepared to link a portion of our fees to the value we produce. We
are willing to share risks and rewards.
EU Regulatory Information
Registered Office
VISION Holdings Limited. Registered in Ireland Number:
167355.
Registered Office: EastPoint Business Park, Fairview, Dublin 3,
Ireland.
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