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Who we are, what we do

Since our beginnings in 1984, VISION has been trusted by many of the world's leading companies to create breakthroughs and bring transformational change. These results have been achieved by VISION bringing original and entrepreneurial thinking to significant business challenges.

Companies such as Paypal, Pepsi, Digicel, Ericsson, Soangroup, IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others have worked with VISION to create new business models and attack issues in a more innovative way.

Delivering transformational improvements

In the area of Customer Experience we profitably transform the relationship between customers and employees by designing a set of service promises that significantly raises the value of your business, developing trust and ensuring the customer's experience exceeds their expectations. We then work with our clients, throughout their organisation, to ensure the service promise is delivered consistently and profitably through sustainable cultural and behavioural change.

In Call Centre Excellence, our VISION Learning Teams™ offering is a proprietary and copyrighted systematic program for transforming customers into promoters. Implementing our Commitment-based Management methodology™, VISION Learning Teams™ utilise proprietary group learning techniques to transform the performance of customer-facing teams. We improve your teams' communication skills so that they make and meet commitments to your customers that consistently deliver superior customer service. Whether the customer facing team is service or sales focused, our clients will attest to breakthrough results within 90 days. 

In Leadership Transformation we develop bespoke programs of group and individual coaching and training that allow leaders to emerge more equipped to lead their organisations. Our programs drive critical self awareness and the capacity to embrace the responsibility for the future performance of both the individual and business. VISION's Leadership practices gives them the tools they need to achieve their ambitions, spot hidden opportunities and make the transformation to delivering on the future.

On Efficient Capital Projects (ECP), VISION's methodology ensures that major projects are delivered faster, more cost efficiently and with greater longer term return on investment. To achieve this we develop a strategic plan that identifies the key commitments and promises required from each of the project's internal and external stakeholders. Our consultants then work with the stakeholders to publicly take ownership of these commitments and map and manage the consistent delivery of their promises. Our approach breaks the project down into bite size pieces so that each stakeholder can see and celebrate the impact of meeting their sequential promises. The result is a project that is delivered more efficiently and in a moral boosting manner.  

We invest with our Clients

We are so confident about the results we can deliver we are prepared to link a portion of our fees to the value we produce. We are willing to share risks and rewards. 


EU Regulatory Information

Registered Office

VISION Holdings Limited. Registered in Ireland Number: 167355.

Registered Office: EastPoint Business Park, Fairview, Dublin 3, Ireland.

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VISION Trust is an initiative enabling VISION people to make a meaningful and significant contribution to society.

It is a response to the feelings of powerlessness faced by many communities who have not benefited from economic growth.

As it encounters new challenges, VISION Trust adapts to provide solutions to counter difficulties faced by the underprivileged and vulnerable, wherever they may be.

Orphaned children in Zimbabwe, abandoned and disabled children in Jamaica and Nicaragua and the homeless in Ireland - regardless of the cause, if there is a need and VISION can identify that its intervention will bring about real change - then VISION Trust will respond.

VISION Trust's core aim is to develop entrepreneurial skills in those who have lost or never had them, and build successful businesses where none were thought possible.

Force for Change

VISION Trust sees business as a powerful force for change. Business can generate great economic prosperity, but this momentum can have a dark side. Wealth can marginalise those who do not directly benefit from its creation.

At the periphery of a materialistic society live those who are unemployed or employed in low-paying jobs because of a lack of skills. Their long-term prospects are bleak.

VISION's interpretation of the underlying dynamic of such communities is that the 'trading instinct' is missing.

People have lost, or never had, the ability to identify opportunities in life and in business. They see themselves in a perpetually worsening situation and feel resigned to failing if they attempt to escape its cycle.

Reaching Out

These are the individuals VISION Trust reaches out to, people who can be supported as they rise and who can be equipped with the skills and the belief to be the best they can be.

This section of the website explores some of the projects undertaken by VISION Trust.

VISION Trust welcomes feedback and ideas on how we can make a difference.

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Main Projects at Present

The two main projects VISION is supporting are The Mustard Seed Communities and Young Social Innovators.

The Mustard Seed Communities

Founded in 1978 in the depressed community of Mona Common on the outskirts of the city of Kingston, Jamaica, Mustard Seed is a non-profit, community development organization. Mustard Seed works primarily with disadvantaged children and has expanded over the years since 1978 to work with some of the poorest children in a range of communities across Jamaica, Haiti, Domican Republic and most recently Zimbabwe.

VISION remain in close contact with the people at Mustard Seed and meet twice yearly to review our past six months and plan the next six.

Young Social Innovators (YSI)

Young Social Innovators (YSI) invites young people between the ages of 15 and 18 to work together to make radical, innovative suggestions and actions for change that can make a real difference to people's lives, including their own.

To date, over 20,000 young people have taken up the YSI challenge. These young social innovators have helped create change in how we live, think and care for others in society - now and in the future. Their enthusiasm and commitment is inspiring, as is the dedication of their Guides. A YSI Guide refers to a teacher, educator or other mentor. This is someone who believes in experiential learning, empowerment and, of course, in the value of plain good fun. VISION is proud to support YSI and takes real pride in the development of this great initiative.

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